Knowledgebase : Software Interface > Iris > Runtime Issues
Some users experience errors downloading from Dive Computer. This errors are related to Serial Port communication. This behaviour could be caused by an incorrect Com driver installation. For both Serial and USB IRIS interface, please follow these inst...
Some users, when upgrading from IRIS 2.3 (or lower) to IRIS 2.4 USING IRIS 2.4 UPGRADE SETUP, experience the following error message: _"DLL Version Error. Must be 108 or greater."_ This message is caused by a wrong installation process that did not o...
Some users experience errors in downloading dives from its Nemo or Nemo Excel. Sometimes dives recorder in Nemo or Nemo Excel are not all correctly downloaded or some dives contain error in profile depth. If you experience this issue please download...
This error it's not directly related to an IRIS Software failure but, normally, it's caused by a no correct Windows installation. Sometimes it is caused by an Office installation; download and execute the following Microsoft patch: http://download....
This error occurs when you are downloading data from the M1 RGBM or MC1 RGBM Dive Computer models. The cause of the behaviour is for an incorrect data transfer between IRIS and the Dive Computer. Please create a ticket to the Support explaining this...
Some users receive an error when downloading the Dive Computer using IRIS 2.X or DRAK 1.X on WINDOWS VISTA. This issue is caused by the serial port driver. You have two options to resolve this issue: 1) Disable the Windows Vista UAC control. You ...
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